Your Privacy is important to us
Thank you for choosing Tradebusters.
The Company is committed to safeguarding Your Personal Information. We recognise that individuals have a right to control how their Personal Information is collected and used. Providing Personal Information is an act of trust and it is taken seriously.
This Policy may change from time to time (without notice) and is available on our website.
Sensitive personal information
We do not collect Sensitive information as defined in the Privacy Act. This includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will not sell Personal Information
We will not sell or rent Your Personal Information to third parties.
Personal Information we collect
We collect Your Personal Information for the primary purpose of providing our services to You, internal record keeping and marketing.
Collection of Personal Information
In any area of our website or your interaction with the Company (email, phone or otherwise) where We ask you to provide Personal Information, it is completely optional for You to participate and to give this information. For example, We request information from You when:
- You request a product or service
- You request information about a product or service
- You sign-up for email updates and marketing information
- You provide feedback
- You contact Us for any reason
- The Company contacts You about a product or service we offer
We may ask for Your name, e-mail address, phone number, address, business details, as well as other similar information that is needed to help service You and communicate with You. We may also collect information through other methods like telephone calls with You, correspondence, Your website (if You are a business owner), media publications, social media platforms and other publicly available information on the website or otherwise.
Purpose and use of Personal Information
When We collect Personal Information, We will, where appropriate and where possible, explain to You why We are collecting the information and how we plan to use it.
For the purpose described above, information may be shared with related group companies in Australia. Also, in order to operate the website or deliver a service, Personal Information may also be shared with a business service provider, a non-Company group company, who are contracted by Us to deliver services.
We may also send Your details to a listed business (service provider) on this website for the purpose of helping service You.
Further, Your Personal Information may be disclosed where required or authorised by law.
Declining to provide Personal Information
You can decline to submit Personal Information to any of Our services at any time. However, if You decline to submit Personal Information, We may not be able to provide You with requested Services.
The Company and links to other websites
The Company provides links to websites outside of this Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
Website Google Analytics
The Website uses Google Analytics to track statistics regarding our audience and Website traffic. No personally identifiable information is transferred from the Website to Google Analytics. We may also use other third-party services to track statistics regarding Our audience and Website traffic. No personally identifiable information is transferred from the Website to any of these third-party services. Google may transfer this information to third-parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Email newsletter subscriptions
This website operates an email newsletter program, used to inform subscribers about products and services supplied by the Company. Users can subscribe through an online automated process should they wish to do so at their own discretion. Some subscriptions may be manually processed at the time you interact with the Company. When You subscribe to a mailing list, We share Your email address with the publisher of that mailing list.
You always have an Opt-Out option with email newsletters and other communication
Further, You may opt-out of any method of receiving communication from Us including but not limited to emails, newsletters, and telephone promotions. You can do this by selecting the Opt-Out option where available or email us directly at firstname.lastname@example.org.
With Our newsletter and some emails, this process is detailed at the footer of each email campaign, with clear instructions on how to un-subscribe. With telephone promotions, this process is detailed by using the “Opt-Out” link. If you believe your details were added to a list without your permission or knowledge, you should contact us immediately to request removal: email@example.com.
Security of your Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When Your personal information is no longer needed for the purpose for which it was obtained, We will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored on the Company CRM system which will be kept by Us for a minimum of 7 years for taxation, statutory and internal purposes.
Overall, whilst the Company will make every effort to keep Your Personal Information secure, You acknowledge and accept that We make no guarantees that information transmitted over the internet or through email can ever be 100% secure. This applies to information You receive from Us and transmit to Us. Hence, in interacting with the Company, You do so at your own risk.
Access to your Personal Information
You may access the Personal Information We hold about You and to update and/or correct it, subject to certain exceptions. If You wish to access Your Personal Information, please contact Us in writing at firstname.lastname@example.org.
The Company may charge an administrative fee for providing a copy of your Personal Information. This will be explained to you at the time of the request. In order to protect your Personal Information we may require identification from You before releasing the requested information.
Maintaining the quality of your Personal Information
It is important to Us that Your Personal Information is up to date. We will take reasonable steps to make sure that Your Personal Information is accurate, complete and up-to-date. If you find that the information We have is not up to date or is inaccurate, please advise Us as soon as practicable so We can update our records and ensure We can continue to provide quality services to you.
External website links
You are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites). We cannot guarantee or verify the contents of any externally linked website despite their best efforts.
You should, therefore, note that You click on external links at Your own risk and the Company cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media platforms
You are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at you own discretion and note that the social media platform may track and save Your request to share a web page respectively through Your social media platform account.
Shortened links in social media
This Company and website through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
You are advised to take caution and good judgement before clicking any shortened urls published on social media platforms on this website.
Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and the Company cannot be held liable for any damages or implications caused by visiting any shortened links.
Terms and Conditions
These terms and conditions are between by Arhon Holdings Pty Limited (ABN 33 118 370 004), trading as Tradebusters (“Tradebusters or We or Our”) and You (or Your), being the user of the website www.tradebusters.com.au (website).
Your use of the website and any associated submission of enquires through this website, email or telephone enquiry are subject to these terms and conditions. If you have any questions regarding these Terms & Conditions, you may contact us on 1800 828 783.
We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions on the Tradebusters website.
At Tradebusters we are committed to making your total experience a positive one. Tradebusters offers a concierge service to introduce you to independent trade professionals/ businesses (“Business/”Businesses”) who have been screened in accordance with the Tradebusters registration program. Upon submitting your enquiry with Tradebusters, Tradebusters will introduce you to a Business in your area, if any, who may be interested in fulfilling your enquiry. Tradebusters may receive a benefit from the Business that we introduce to you.
However, Tradebusters makes no guarantee that it will be able to match your enquiry with a Business or that there are Businesses in your area that either are capable or willing to complete your enquiry. Tradebusters makes no guarantees or representations regarding the skills, quality or specific qualifications of the Business you are introduced too. Although We take certain steps to examine the overall credentials of the registered Business at the time of their application process to be a registered Business with Tradebusters to receive leads, including licences and insurance checks and other requirements, the status of these and circumstances within any of the Businesses may change from time to time. Requirements on these Businesses may vary depending on the job size, scope and value. You are responsible to conduct Your own checks at the time of considering which Business to engage or whether to engage a Business at all. You are responsible for Your own selection and/or engagement regarding the status, adequacy and coverage of licences, insurances, references, permits, and other necessary checks and documentation required for your particular job, as deemed necessary to help You make an informed choice. Tradebusters does not guarantee that the registered Business has insurance coverage at the time they have entered into an agreement with you and makes no representation as to the adequacy of any insurance coverage (including amount, breadth, or type). It is recommended that you consult with appropriate expert advisers regarding insurance coverage requirements.
As part of the Tradebusters concierge service, You and the registered Business may contact us to help co-ordinate meetings or follow-up information, status and documents. There is no fee involved in utilising this service. This service does not include reviewing information, documents or contracts. We do not provide advice as to the completeness, accuracy or suitability of the information and communications exchanged between You and the Business. It is Your responsibility to validate any information provided.
We disclaim any liability that might arise from Your use of the website or our phone service.
Whilst Tradebusters may be able to provide You with factual information about a registered Business (e.g. number of years in the Tradebusters network, past client experiences, pictures of work and reviews), Tradebusters cannot specifically endorse or recommend the products or services of any registered Business for Your individual requirements.
You are under no obligation to accept to meet or engage a Business that We offer to introduce to you.
It is entirely up to You to assess if a particular Business is qualified, suitable and will meet your specific requirements. You then enter into a direct contract or otherwise reach agreement with a Business that you have agreed to meet and engage. We do not guarantee or warrant their performance on the job or the outcome or quality of the services performed or products provided. The Businesses are not employees, agents or subcontractors of Tradebusters , nor is Tradebusters an agent of any Business registered in its network. Tradebusters does not perform, and is not responsible for, any of the services requested by You in Your enquiry request. Your rights under contract or at law are with the Businesses that you have agreed to meet and engage. You engage and are governed by the terms of such contracts and by applicable federal, state, and local laws. Should you have a dispute with any Business you have elected to engage, you must address such dispute with the Business directly, AND YOU HEREBY AGREE TO RELEASE AND INDEMNIFY TRADEBUSTERS (AND OUR OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES AND AGENTS) AND ANY OTHER ASSOCIATED PERSON, FIRM, OR ENTITY FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH REGISTERED BUSINESSES OF TRADEBUSTERS.
While We cannot guarantee the work performed by a Business that you have chosen to engage through our service, and while We have no obligation to You with regards to experience of the Business you have chosen to engage, We will work with You and the engaged Business in good faith to assist in resolving any problems that may arise in the provision of the services or products by the business you have engaged. Although We have no such obligation to do so, We may, upon your request, provide limited assistance in resolving disputes between You and the Business. You must use good faith efforts to resolve any issues You have raised. If, in its sole discretion, Tradebusters determines that You have not cooperated in good faith in the resolution process, Tradebusters may cease to provide any assistance. Any assistance provided by Tradebusters in no way voids the release and indemnity described in these Terms & Conditions.
Third Party Links and Advertising
The website may contain advertisements by third parties from time to time, as well as links to third party websites. Tradebusters may receive a benefit from the advertised links on its website. We own the copyright contained on the website and some content may be licensed to us by a third party. You may print pages from the website but You may not use, copy or reproduce it in any way. Those third parties links do not form part of the Tradebusters website and are not under its control or its responsibility. A link on this website to another third party website does not imply our recommendation or endorsement.
Before disclosing Your personal information on any third party website or engaging their services, we recommend You to examine the terms and conditions of those websites and any related services.
In all cases, You are fully responsible if you choose to engage a Business that You have agreed to meet through the Tradebusters website and telephone service. You are fully responsible for taking all precautions necessary or advisable to protect You against any claim, damage, loss or risk that may arise by virtue of using the website, its services, third party links, and other advertisements.
The articles and information on this website are intended for general information purposes only. Nothing on the Tradebusters website constitutes or is intended to constitute investment, financial, property or mortgage advice and should not be relied upon as a substitute for professional advice. We strongly encourage You to seek independent professional, legal and financial advice before making any investment decisions.
Tradebusters and its officers, employees, related entities or its representatives do not make any representation or warranty as to the completeness or accuracy of the information or its suitability for use for any purpose. Tradebusters and its officers, employees or its representatives accept no responsibility in any way (including by reason of negligence) for any loss, damage, cost or expense (whether direct or indirect) incurred by You as a result of any error, omission or misrepresentation in any of the information in the website or those of the third parties that provide material for use on the website.